Assessment of AI Technologies and Perceived Effectiveness of Information Services in Library at Adeyemi Federal University of Education Ondo

Abstract

Artificial intelligence technologies are increasingly improving the effectiveness of library service delivery by enhancing information retrieval, user centric service delivery and access to academic resources. Despite the growing adoption of chatbots, recommendation systems, artificial intelligence cataloguing tools and plagiarism detection tools in libraries, empirical evidence indicates limited availability and utilization in many Nigerian universities. This study therefore, assessed artificial intelligence technologies and perceived effectiveness of information services in library at Adeyemi Federal University of Education Ondo.  A descriptive survey research design was adopted, with students of the institution constituting the study population.  Data were collected using a structured questionnaire and analysed using descriptive statistics. The study discovered unavailability of chatbots, recommendation systems, artificial intelligence cataloguing tools and plagiarism detection tools in the university library which has impacted their utilization, limiting their contribution to effective library services. Findings also revealed that these technologies can potentially improve library services through effective information retrieval, personalized service delivery, academic integrity, and research efficiency among students if available. Given students’ positive perception of artificial intelligence technologies despite their level of availability, the study advocates strategic investment in artificial intelligence library systems and capacity building initiatives to improve information service delivery and enrich students’ learning experiences.